Booking, cancellation, and house policy

The form on this site is a request. Emelie will write or call to confirm dates, the rate, and whether a meet and greet is still needed. Please do not assume a holiday or weekend is held until you hear back.

Required for every new dog, before the first day care or overnight. We use it to meet you, watch your dog with Violet, and share the address of the house. If either of us thinks the fit is wrong, we will not book the stay.

• Day care: 7:30am – 6:00pm. Late pickup or early drop-off is $5 per 30 minutes.
• Overnight: pickup after 8:00pm unless we arrange something else.
• Holiday nights are $75. Holidays include Christmas, Thanksgiving, Easter, the Fourth of July, Labor Day, Memorial Day, MLK Day, Veterans Day, and New Year’s Day.
• Add-ons (medicine, puppy rate, house food, transport) are $5–10 each.

Current figures are on Pricing. If this page and that page ever disagree, the pricing page is the rate card.

Please give as much notice as you can — especially for overnights and holidays, which are few. There is no automated cancellation portal: email emelie@pennvalleypaws.com or call (610) 636-4132.

If you cancel with reasonable notice, we will not keep a fee for an ordinary weekday. Holiday and peak dates are harder to refill; if we have already turned other families away, we may keep a portion of the stay. We will say so when we confirm those dates, not as a surprise after the fact.

If we have to cancel on our side (illness in the house, an emergency), we will tell you promptly and you will not owe for dates we cannot host.

Food, a leash, medicine if needed, and a bed or crate if your dog uses one at home. Details are on What to bring. Label medicine. Write the schedule down — do not assume we remember it from last time.

If you are running late, call. After the published window, the late fee applies. If we cannot reach you and the day or night has ended, we will keep your dog safe and continue to try the contacts you left — additional nights are billed at the overnight or holiday rate.

We do not take card numbers through this website. How you pay (Venmo, check, cash, or another method we agree on) is settled when the stay is confirmed. Please do not send card details by email.

Privacy of your information is in the privacy policy. Health, photos, and liability are in the terms of service.